Delivery & Returns

Please Read all the information below the tables careful

UK DELIVERY TABLE

Destination Delivery Time Price
UK

Complimentary Standard Delivery for all orders over £150

Free
UK

Standard 2-3 working days Orders under £35

Order before 2pm GMT

£3.95
UK

Standard 2 - 3 Working Days Orders over £35

Order before 2pm GMT

£6.00 
UK

Express Next Day Delivery

Order before 2pm GMT

£8.00
UK

Saturday Next Day Delivery 

Order before 2pm GMT

£20.00

 

INTERNATIONAL DELIVERY TABLE

Destination 
Delivery Time
Price
Europe

Complimentary Standard International Delivery on orders over £500

Free
Europe  

3 - 6 working days Standard Delivery Order before 2pm GMT

£12.00
Rest Of The World

5 - 10 working days standard delivery Orders before 2pm GMT

 £16.00
Rest Of The World 

 Complimentary Standard Delivery on orders over £500. Order by 2pm GMT

 Free

Europe & Rest Of The World  Express Next Day Service Ordered by 2pm GMT  Pease Contact us for a price before ordering



ALL orders are dispatched from our Head Office in the UK

We DO NOT ship to any form of PO BOX address.

IMPORTANT INFORMATION - Please read before placing an order

ALL ORDERS WILL REQUIRE A SIGNATURE UPON RECEIPT. IF NOBODY IS THERE TO SIGN, YOUR ORDER WILL BE RETURNED TO THE CARRIER’S LOCAL DEPOT AND INSTRUCTIONS WILL BE LEFT ABOUT HOW TO ARRANGE RE-DELIVERY.
WE CANNOT REDIRECT/ CHANGE THE DELIVERY ADDRESS ON AN ORDER ONCE IT HAS BEEN PROCESSED.  ORDERS MUST BE PLACED BY 2pm NOON GMT TO QUALIFY FOR EXPRESS DELIVERY IN THE UK IF YOUR ITEM IS IN STOCK.

ORDERS PLACED AFTER 2pm GMT FOR IN STOCK ITEMS WILL BE SHIPPED THE NEXT WORKING DAY.

DELIVERY WINDOWS ARE AN ESTIMATE ONLY AND START FROM THE DAY YOUR ORDER LEAVES OUR WAREHOUSE.

IF YOU HAVE PLACED AN ORDER WITH MISS PHOTOGENIC FOR LINGERIE/NIGHTWEAR GARMENTS BECAUSE YOUR ITEM IS NOT IN STOCK AT OUR WAREHOUSE, WE ASK YOU TO ALLOW UP TO 8 WEEKS FOR DELIVERY.

MISS PHOTOGENIC CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS CAUSED BY ADVERSE WEATHER OR CUSTOMS CLEARANCE PROCESSES.

SIGNING FOR YOUR PARCEL

All parcels leave the Miss Photogenic Head Office in immaculate condition due to our vigorous quality control. We cannot be responsible for their treatment once they leave our premises. We advise all customers to inspect their parcel for any damage or tampering that may have taken place though the delivery process before signing to agree acceptance and receipt of your goods.

TAXES & DUTIES
All shipments outside the UK and EU may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival. You will need to take responsibility for any import duties in your own country. We are unable to advise on the rates as they vary according to country.

LOCATE YOUR ORDER
For a delivery update, please log on to the relevant carrier's website and enter the tracking reference provided on your Dispatch Confirmation Email.

Returns

Miss Photogenic will offer an exchange or refund on all nightwear, bras and swimwear (if the hygiene labels remain untampered with). If you are not perfectly happy within 28 days then a refund will be given.

This transaction may only be carried out if the items being returned are unworn, in perfect condition and any seals attached to the product packaging remain unbroken. All items must be returned in the original packaging.

We are not able to accept returns on any lingerie briefs, make up or beauty accessories for hygiene reasons. We ask that all nightwear garments are tried on over briefs (not thongs). 

Due to the value of our garments, the item must be returned in a re-saleable condition. Swimwear must have its hygiene sticker in place and MUST NOT have been tampered with. No item that is seriously soiled in any way will be eligible for a refund or exchange. In the unlikely event that any of your items are damaged when you receive them, please make contact with us within 24 hours of receving your items and our team will assist you.

UK CUSTOMERS:

You are liable for the cost of returning your items even if your items qualified for a free postage when placing the order. If you wish to return any items from your order, please return them to us via a 'signed for' Royal Mail service. Always ensure you obtain a receipt as proof of postage as you will be liable for any loss. If you exchange for alternative items, Miss Photogenic will pay for the dispatch of your replacement order. Please follow the instructions on your returns form that came inside you package.

OVERSEAS CUSTOMERS:

You are liable for the cost of returning items, customs charges or duty fees. Please ALWAYS obtain proof of postage from your carrier service as you are liable for any loss. If you are exchanging for alternative items, Miss Photogenic will not pay for the dispatch of your replacement order. You will be responsible for this cost and this will be payable to Miss Photogenic before your replacement is sent out. If you are sent a faulty item or an incorrect item that does not match your original order, Miss Photogenic will pay to send your replacements to you. This, of course, will be subject to the inspection of the returned garment when it reaches us.

Please follow the important information below when returning an item:

PLEASE CAREFULLY WRAP UP YOUR GARMENTS IN THE ORIGINAL PACKAGING THAT YOU RECEIVED WITH YOUR ORDER. PLEASE PLACE OUR RETURNS ADDRESS FOUND ON THE RETURNS SHEET VERY CLEARLY ON THE PACKAGING MAKING SURE ANY OTHER PREVIOUS ADDRESS OR DOCUMENTATION IS REMOVED.

PLEASE FULLY COMPLETE THE RETURNS SHEET PROVIDED IN YOUR ORDER AND ENCLOSE IT IN THE PACKAGE. IT IS VERY IMPORTANT THAT YOUR RETURNS SHEET IS ENCLOSED PROPERLY. IF THIS IS NOT DONE CORRECTLY, WE WILL NOT KNOW WHERE THE RETURN HAS COME FROM AND WILL THEN NOT BE ABLE TO REFUND OR EXCHANGE.

Once we have received your package and the returned goods have been inspected we will issue your refund back to the card you used when ordering. Please allow 2 to 3 days for this from receipt of your package.

The above does not affect your statutory rights.

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