Frequently Asked Questions

Boutique shopping online with Miss Photogenic couldn’t be easier! All you need to do is sit back and browse our online boutique, select the item(s) you wish to purchase, choose your size and then add them to your boutique bag. You do not have to create an account to place an order. Once you have finished perusing, just click checkout! If you have any problems please email our customer service team and we will be delighted to help you.

Unfortunately, we currently only offer an online order service

Yes, all major debit/credit cards are accepted. You can pay by Apple Pay and Paypal too. 

All collections, apart from our Heritage lines, are sent out in a branded courier bag. All orders for our heritage collection are presented in luxury gift boxes and are fully gift wrapped.

Unfortunately Miss Photogenic® is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Miss Photogenic®. For more accurate information, we’d suggest getting in touch with your local customs office

If your order has gone into payment review, it means the order may have failed. If money has been taken from your account and you have not received a order confirmation email, please contact us as soon as you can

Unfortunately, once you've placed your order it is not possible to amend any details as our team will have already started processing your order

To make sure you receive your items fast, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

Under the UK's Distance Selling Regulations, you may cancel your order with us for a full refund of the order and the original shipping charge, up to the value of Standard Delivery. Unfortunately, we do not cover the cost of returning the order back to us. Cancellations must be made in writing by email to contact@missphotogeniconline.com, quoting your order number, within 14 working days of the day after you receive the items. Return the items to the Customer Experience Team and we will complete your refund within 30 days of receipt of the Order Cancellation.

We apologise that you've received an incorrect or faulty item. Please send us an email with your order number, the name/product code of the item you were supposed to receive and any further details. We will do our best to resolve this for you.

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

Please enter your code in at checkout when you see the 'promotional code' box. Please remember that codes are case sensitive and it must be used within the promotional dates for it to work.  Your discount will automatically be deducted at checkout.  If you have any problems, we will be happy to assist. 

You can be assured that shopping with Miss Photogenic® is safe! We are verified providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

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We are unable to deliver to any PO BOX address. We apologise for any inconvenience this may cause. 

All shipments outside the UK and EU may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival. You will need to take responsibility for any import duties in your own country. We are unable to advise on the rates as they vary according to country.

For a delivery update, please log on to the relevant carrier's website and enter the tracking reference provided on your Dispatch Confirmation Email.

ALL ORDERS WILL REQUIRE A SIGNATURE UPON RECEIPT. If nobody is there to sign, your order will be returned to the carrier's local depot and instructions will be left about how to arrange re-delivery. 

Orders after 2pm local UK Time will be sent out the next working day. Delivery windows are an estimate only and they start from the day your order leaves us. 

• Items must be returned within 14 days of receipt.
• Items must be unworn and unwashed.
• Beauty lines and thongs/briefs cannot be returned for health and hygiene reasons. Bras, suspenders and swimwear can only be returns if the hygiene seal has not been removed.
• Items must have all tags attached.
• We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way back to us.

We aim to process your return ASAP, but on occasions it may take up to 14 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 21 days of returning the item(s), please contact us with the proof of postage information and carrier receipt and we will check this out for you.

Yes, we offer free returns.

Yes.

Unfortunately not. Additionally, promotional codes cannot be used in conjunction with any other offer or discount code.

Yes! Although you cannot use a promotional code when purchasing a Gift Card or E-Voucher online!