Frequently Asked Questions

FAQ

ORDERS

HOW CAN I MAKE A PURCHASE ONLINE?

CAN I PLACE AN ORDER BY TELEPHONE?

CAN I PAY WITH A DEBIT CARD?

WILL MY PURCHASES BE GIFT WRAPPED?

DO I HAVE TO PAY CUSTOMS CHARGES?

WHAT DOES PAYMENT REVIEW MEAN?

CAN I MAKE CHANGES TO MY ORDER?

CAN I CANCEL MY ORDER?

HOW DO I CANCEL MY ORDER UNDER THE DISTANT SELLING REGULATIONS?

WHAT SHOULD I DO IF I RECEIVE A FAULTY OR INCORRECT ITEM?

CAN I EXCHANGE AN ITEM?

HOW DO I USE A PROMOTIONAL CODE?

IS IT SAFE TO ORDER ONLINE?

DELIVERY

WHAT ARE MY UK DELIVERY OPTIONS?

WHAT ARE MY INTERNATIONAL DELIVERY OPTIONS?

DO YOU DELIVER TO PO BOX ADDRESS?

WILL MY PARCEL INCUR TAXES 7 DUTIES?

CAN I TRACK MY ORDER?

WILL MY DELIVERY REQUIRE A SIGNATURE?

WHAT ARE THE CUT OFF TIMES FOR NEXT DAY DELIVERY?

RETURNS

WHAT IS YOUR RETURNS POLICY?

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

DO YOU OFFER FREE RETURNS?

DISCOUNTS & PROMOTIONS

CAN I USE MORE THAN ONE PROMOTIONAL CODE AT A TIME?

CAN I USE A PROMOTIONAL CODE AND A GIFT CARD/E-GIFT CARD AT THE SAME TIME?

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